AI Agents & Business Workflow Automation

Context

Operations, customer service, and consultation teams handled a high volume of repetitive manual work.

Problem

Support emails were sorted and answered by hand, every new webinar needed a Zoom meeting and a WhatsApp group set up manually, and personalised material from psychometric test results took staff time to produce.

What I did

• Built Automail: syncs the support inbox through the Gmail API, classifies each email with an LLM (Vercel AI SDK, DeepSeek), routes it to the right department, sends template replies, and posts Lark alert cards for urgent or low-confidence cases. An in-app assistant drafts replies on request.
• Built an n8n workflow triggered when a webinar is created in Strapi: it creates the Zoom meeting and the WhatsApp group, then writes both links back to the backend.
• Built a FastAPI job service that turns a psychometric test PDF plus a prompt generated from the scores into a NotebookLM video uploaded to Google Drive; an n8n workflow calls it and polls the job.
• Prototyped a browser QA agent (browser-use + DeepSeek) that runs a given test task on the site with a saved test account and stops at the payment page.